如何用英语思维进行商务交谈？如何解决冲突，摆脱谈判中的困境，与对方成为伙伴而不是对手？本书理论与实用案例相结合，每个案例均有中英文对照，可供举一反三，提升技巧。一场剑拔弩张的国际外贸谈判全程模拟，更让您如临其境，学习到更多的英文函电知识。
Chapter One Layout of a Business Letter
Chapter Two Establishing Business Relations
Chapter Three Enquiry
Chapter Four Offer
Chapter Five Counter-offer
Chapter Six Order
Chapter Seven Insurance
Chapter Eight Payment
Chapter Nine Shipment
Chapter Ten Claim
Chapter Eleven Repeat Order
Appendix
Word List