| 书名 | BUSINESS EYIQUETTE |
| 分类 | |
| 作者 | |
| 出版社 | HBS |
| 下载 | 抱歉，不提供下载，请购买正版图书。 |
| 简介 | 编辑推荐 In today's culturally diverse，technology-infused business world，the chances of committing communication missteps in the workplace have skyrocketed．A poorly timed joke，a misread e-mail，Or a fumbled negotiation can severely damage your reputation and effectiveness as a manager．This guide will help you master the principles of business etiquette quickly and thoroughly． 内容推荐 Every day,you probably find yourself wondering how tohandle a communications-related issue regarding busihess etiquette．Some of these issues might seem relatively innocuous-such as“Is this joke appropriate as a starting point for my presentation?”or“Should I use e-mail．a phone call，or a face-to-face meeting to apologize to mymarketing counterpart for not being able to support hisnew proposal?” 目录 Introductlon Avoiding Common Etiquette Pitfails Communication Breakdown Nine Mistakes Managers Make Stever Robbins Say It Straight Ken O'Quinn How Strength Becomes a Weakness Monci JWilliams Uses and Abuses of Humor in the Office Constantine von HOfFman Knowing When to Communicate When Not to Speak Up in Public Nick Morgan HOW Much Intonllation Can You Really Shave？ Paul Michelman Debriefing Michael Feiner Make Conflict Drive Results Lauren Keller Johnson Debriefing Lynn Sharp Paine and E11iot Schrage Managers，Ethics，and Compliance Eric McNulty Choosing the Right Communication Channe Turn off That Cell Phone!An Interview with Peter Post “Can I Apologize by E-Mail?” David StaufFeT Don’t Pushlllat Send Button! Nick Morgan Negotiating When Emotions Run High When Life Gives You Lemons How to Dea]with Difficult People Susan Hackley Staying with No Holly Weeks Great Expectations Max HBazerman Emotional Strategy Margaret ANeale Putting On the Pressure How to Make Threats in Negotiations Adam DGalinsky and Katie ALiljenquist About the Contributors |
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