| 书名 | THE ONE MINUTE APOLOGY POWERFUL WAY |
| 分类 | |
| 作者 | KEN BLANCHARD |
| 出版社 | FONTANA/Collins |
| 下载 | 抱歉，不提供下载，请购买正版图书。 |
| 简介 | 编辑推荐 The One Minute Apology goes straight to the heart of all our business and personal relations, and is especially timely in the 21st-century business world. Through an engaging parable, in the style of the previous groundbreaking One Minute Manager classics, it teaches us step by step how to accept responsibility for our errors, making life better for friends and colleaoues. We learn how, by improving morale, companies and employees can expect to reap the benefits of a genuine sense of integrity. 内容推荐 The One Minute Apology goes straight to the heart of all our business and personal relations, and is especially timely in the 21st-century business world. Through an engaging parable, in the style of the previous groundbreaking One Minute Manager classics, it teaches us step by step how to accept responsibility for our errors, making life better for friends and colleaoues. We learn how, by improving morale, companies and employees can expect to reap the benefits of a genuine sense of integrity. As described in this simple but profound story, honest apology is a sure sign of strength and can only enhance our personal and management skills. 目录 Foreword by Spencer Johnson, M.D. The Journey The Company President The Young Man The One Minute Manager The One Minute Apology Surrender Surrender: A Summary Integrity Integrity: A Summary Not Attached To Outcome Apology At Home And At Work Taking Responsibility Self-Appreciation Apologizing To Yourself Self-Respect And The One Minute Apology A Chance To Get It Right A Way Of Saying Thank You The Moment Of Truth The President's One Minute Apology Epilogue The One Minute Apology: A Summary Acknowledgments Services Available |
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